Accurate post is accurate.
Reminds me of the time a lady told me whip doesn’t melt. Or a guy yelled at me for not understanding him/hearing him because he kept talking on the phone
For those in retail.
I worked in a Lil Caesars and a woman came in and wanted a sausage pizza with no sausage, but got mad when she was given a cheese pizza.
So when I worked at fitting room in Old Navy, a woman told me that a medium top was too small, and that the large top was too large. So she asked me to find her an “x-medium”. Old Navy carries x-small, small, medium, large, x-large, 1x, 2x and 3x. There is no “x-medium”. But she insisted, so I went and found her an “x-medium” (which was just a medium in a different color but the same top, same make, same EVERYTHING) and she goes very happily, “THIS! THIS FITS ME PERFECTLY! THANK YOU SO MUCH! See, you can do anything you can set your mind to!”
This is how customer service shouldn’t work, but usually does. It’s terrible business practice and everything, but all the companies fall in line since they care about quantity and not quality.
Or as I like to say, “Businesses are getting to big for their britches, so they got a bunch of discount diapers instead.”